Contact Support

If you still need help, our team is here for you.

Email: info@wso-academy.com
Response Time: 24–48 business hours
Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)
Languages: English & Spanish

For urgent technical issues or login errors, please include:

  • Course name
  • Device used (desktop/mobile)
  • Browser version
  • Screenshot (if applicable)

FAQ (Frequently Asked Questions)

General Information

WSO Academy is a bilingual (English/Spanish) e-learning platform offering professional training in Environmental Health, Safety, and Security (EHS). All our programs are designed according to OSHA, ISO, and IIPP standards, to help organizations and professionals meet compliance and safety excellence.

WSO Academy courses are designed for:

  • Employees and contractors

  • Corporate compliance officers and supervisors

  • Security professionals and operations managers

  • Public safety members or military personnel transitioning to civilian roles

Yes. Every program adheres to recognized international standards and includes a verifiable certificate upon completion.

Account & Access

Click “Registration” in the top navigation bar and complete the short registration form. You’ll receive a confirmation email to verify your account.

Go to Registration/Login and enter your username or email and password. Once logged in, your personalized dashboard will appear with your enrolled courses.

Yes. Every program adheres to recognized international standards and includes a verifiable certificate upon completion.

Yes. The entire platform is responsive and accessible 24/7 from desktop, tablet, or mobile.

Courses & Certifications

Visit the Courses page, select your desired program, and click “Enroll Now.” If your organization has provided access, use the corporate enrollment link or credentials.

Most courses offer lifetime access to the materials and any future updates, unless otherwise stated on the course page.

Yes. Once you complete all modules and pass the final quiz, your digital certificate will be automatically generated in PDF format, including metadata for authenticity verification.

Yes. You can retake quizzes to improve your score and reinforce your understanding. Some courses may have specific attempt limits, listed in their course details.

Each certificate includes a unique verification ID that can be validated through WSO Academy’s internal verification system.

Payments & Billing

WSO Academy accepts major credit and debit cards through secure SSL-encrypted checkout. Corporate clients may also request invoice-based payments or purchase orders.

Yes. We provide corporate training packages with centralized enrollment, group discounts, and performance analytics.

Invoices are automatically emailed after purchase. If you need a detailed company invoice, please contact info@wso-academy.com with your order details.

Refunds are considered on a case-by-case basis in accordance with our Refund Policy. Contact our Support Team within 7 days of purchase if you experience technical issues or enrollment errors.

Technical Support

Try the following quick fixes:

  1. Refresh the page or clear your browser cache.

  2. Use an updated browser (Google Chrome or Microsoft Edge recommended).

  3. Disable any ad-blockers or extensions. If the issue persists, email info@wso-academy.com with the course name and a screenshot.

No installation is required. All our courses run on secure, web-based technology (HTML5).

Ensure your device has a PDF reader installed (Adobe Acrobat or similar). If the problem continues, contact our support team.

Email us at info@wso-academy.com or use the contact form below. Our support hours are Monday to Friday, 9:00 AM – 6:00 PM (EST).

Policies & Compliance

Absolutely. WSO Academy uses SSL encryption and GDPR-compliant data storage to protect your information. We never share your personal data with third parties without your consent.

Yes. All transactions and student records are protected through secure, encrypted connections.

Yes. Our curriculum is developed following OSHA and ISO frameworks, ensuring your training supports workplace compliance and safety certification.

Still Need Help?

If you can't find the answers you're looking for in our Support or FAQ sections, please contact us directly.
One of our representatives will review your inquiry and get back to you as soon as possible.

You can reach us at:
Email: info@wso-academy.com
Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)